Order and delivery

No, once the order has been placed it is not possible to change the delivery address. It is therefore important that the correct address has been added before completing the order.

If you use Klarna invoice it is not possible to choose a different address than what is registered as your address. If you wish to have your trampoline delivered to a different address, when ordering you can choose to pay with card instead, and update or add the wanted address at Klarna BEFORE placing the order. It is not possible for us to change the delivery address once you’ve placed your order. 

No, at present you can not pick up at the warehouse. We only ship from there. 

Trampolines (and products over 65 kg)
49 EUR
 
Accessories and spare parts (under 65 kg)
29 EUR
 
Surcharge for island shipping. Price on request.
 
The delivery of our goods is carried out by third parties (forwarding agents and parcel services). All of this is beyond our control and warranty

 
For questions about the delivery, please contact us.

If the goods are in stock, the delivery time is estimated to 2-7 working days (only Monday to Friday). If the goods are in stock at external central warehouse, the delivery time is estimated to 1-2 weeks. 

There’s an additional fee for island shipping. Contact customer service for further pricing information.

We’ll refund you as soon as possible, and latest 14 days after receiving the returned goods.

Unfortunately we cannot offer direct deliveries to Switzerland.
It is possible to order via one of the parcel shops near the Swiss border.

When ordering a trampoline, the shop must offer the option of accepting pallets. With the indication of such an address, the order can be placed on our homepage.

We cannot offer customs documents or VAT refunds.

Alternatively, you can buy your North trampoline directly in Switzerland. TheTrampoline Center Bubikoncarries a selection of our products. If you are interested, please contact the dealer directly.

It will be returned, and you’ll be charged a fee.

North Trampolines payment processes includes several safety checks to secure maximal safety. An order confirmation will be sent through e-mail once the payment is completed. Be sure to check your spam folder for e-mails about your order and make sure to add us to your safe list. 

Raben delivery (trampolines including accessories, bulky accessories/spare parts):
BG/CZ/EE/GR/HU/IT/LT/LV/NL/PL/RO/SK/UA: After dispatch, you will receive an e-mail from "My T&T" (My Track & Trace) from Raben regarding the delivery. Please choose the delivery option that suits you best. If you fail to choose an option within 2 days, the delivery will usually take place on the 3rd day without further notice.

Other countries: You will be contacted by phone 1 day before delivery. When placing your order, please make sure to provide us with a phone number where you can be easily reached. Alternatively, you can choose that the goods are placed in an easily accessible place at street level (no stairs/steps) without you being at home. If this is an option, please send us an e-mail immediately after placing your order.

If the goods cannot be delivered, there may be extra costs for a new delivery. The goods are placed on a pallet and wrapped with foil.

GLS delivery (accessories/spare parts):

After dispatch, you will receive an e-mail from "GLS FlexDelivery". You can then track exactly where the parcel is and when it will be delivered, or you can change the delivery options (parcel deposit at drop-off location, parcel shop).

UPS delivery (accessories/spare parts from external warehouse):
After dispatch, you will receive an e-mail from UPS with a tracking number. The sender is "Avero AB - Boxflow" (the name of our external warehouse in Sweden). UPS will first try to deliver to your delivery address during the day (early morning to evening). If you are not at home, you will be informed by e-mail that you can reroute your package as you wish. You can have it delivered to your home, to work, or to a UPS shop. If you do not choose a delivery option, the package will be deposited in a UPS shop and you will receive a notification by e-mail.

If you register with UPS as a MyChoice customer, you can even have the package delivered to your home address without a signature (according to UPS terms and conditions). 

You can order North Trampoline products to the following countries:

Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and the United States.